Policies

Return Policy

Millwright Media provides content services, not physical products. Because each project involves custom research, writing, and delivery time, refund terms are tied to the stage of work rather than a standard return window.

- **Before work begins:** Full refund if you cancel before the keyword brief or outline stage starts.

- **After outline delivery, before draft:** 50% refund of the remaining balance if you cancel after receiving the outline but before the full draft is delivered.

- **After full draft delivery:** No refund, since the deliverable has been completed and provided. Revisions are included per the terms of your package.

- **Satisfaction guarantee:** If a delivered article doesn't meet the agreed brief, we'll revise it at no charge until it does. This is not a refund policy, it's a quality guarantee — the goal is a piece that works, not a return.

Questions about a specific project or invoice can be sent to t.smith@millwright-media.com.

Privacy Policy

Last updated: July 30, 2026

Millwright Media ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

- Contact information you provide directly — name, email, and any details submitted through our contact form, inquiry emails, or when purchasing a content package.

- Payment information processed through our third-party payment provider when you purchase a service package. We do not store your full payment card details ourselves.

- Usage data collected automatically through Google Analytics — pages visited, time on site, general location, and referral source. This helps us understand how people find and use the site.

- Cart and browsing activity if you begin a purchase and don't complete it, used for abandoned cart follow-up.

How We Use Your Information

- To deliver the content services you've purchased

- To respond to inquiries and communicate about your project

- To send occasional updates or offers, if you've opted in

- To improve our website and services based on usage patterns

Sharing Your Information

We don't sell your personal information. We may share it with service providers who help us operate the business — payment processing, invoicing, and email delivery — solely to perform those functions.

Your Choices

You can request access to, correction of, or deletion of your personal information at any time by emailing t.smith@millwright-media.com. You can also unsubscribe from any marketing email using the link provided in that email.

Cookies

Our site uses cookies through Google Analytics and Squarespace's built-in commerce tools to support site functionality and usage tracking. You can control cookies through your browser settings.

Contact

Questions about this policy can be sent to t.smith@millwright-media.com.